General Terms and Conditions (GTCs)
§1 Offer
The following terms and conditions apply to all contracts, deliveries and other services between Wohnreich, Sunke GmbH, and customers. Contracts are concluded by ordering by email, telephone or by using the shopping cart.
§2 Conclusion of contract and invoice
By paying, the customer accepts the terms and conditions listed here. The customer will receive an order confirmation and invoice by email. If paying in the store, a receipt can be sent from the cash register system.
§3 Prices
Our prices include VAT and are quoted in CHF. Shipping costs are exclusive.
§4 Shipping costs
We charge shipping costs according to various rules, which are calculated in the shopping cart, e.g. according to weight or value of goods. e.g. small packages worth CHF 8.50, CHF 19.00 or CHF 95.00. We also charge CHF 1.50 for registered mail.
Bulky goods are delivered on pallets by a shipping company for a flat rate of CHF 95. Wohnreich reserves the right to deliver large purchases of goods free of charge or with specialist personnel. Such deliveries are offered and arranged in consultation with the customer.
Wohnreich.ch also draws attention to other free deliveries in limited-time promotions. Please note our promotions and voucher coupons.
In the case of free delivery, this is done either with Swiss Parcel Post, DPD or, in the case of particularly bulky goods, with a delivery van to the first front door of the house (for Switzerland and FL).
Transport to floors or residential buildings without elevators is always offered individually and agreed with the customer.
Wohnreich also offers a combination of transport, assembly of furniture and disposal of packaging and old furniture. See also our assembly service. In this case, it is possible that a delivery including dismantling service will be paid for as a flat rate project order.
Please get an individual offer (info@wohnreich.ch) or just call if you are unsure.
If you collect the goods yourself, Wohnreich will inform you as soon as the ordered goods are ready for collection. You can then either make an appointment or visit us during our opening hours.
In this case, all delivery costs will be waived immediately and will be credited to the customer in the event of any advance payment.
Deliveries abroad are only possible after consultation with Wohnreich.
Wohnreich accepts no liability or responsibility for transport damage or structural damage. Transport damage must be documented immediately upon customer acceptance (photo, rejection of the delivery note) so that we can take appropriate action.
If the customer wishes, it is possible to send the furniture with a shipping company of the customer's choice. All transport costs are borne by the customer.
§5 Delivery time
Wohnreich does not offer mass-produced goods. This can occasionally lead to longer delivery times.
Normally the goods are in stock and delivery takes between 2-5 working days. Furniture that is in stock at our dealers in Denmark is indicated in the product description.
§6 Payments
We offer PayPal, SofortBanking, payment slip or credit card payment as payment options. PayPal also allows you to pay with credit cards.
You always pay securely via specialized transfer ports without giving your credit card details to Wohnreich.
§7 Right of return
You have the right to return the goods within 14 days of receipt and to cancel the purchase contract. Provided the goods are in perfect, undamaged and original condition.
However, a return can only be made after written notification to Wohnreich and the return can be made after confirmation by us.
The right of return does not apply to personally or custom-ordered goods, sale items, or furniture from Oliver Furniture and all other furniture brands.
In case of returns, the customer bears the shipping costs.
§8 Defects
Due to different screen displays, small deviations in the representation of the products and the images may occur.
Wohnreich is not liable for indirect damages or consequential damages. In the event of complaints or objections, please contact: info@wohnreich.ch .
§9 Trademark protection and copyright
The Wohnreich label and the Wohnreich logo are protected by copyright. The right to publication lies exclusively and solely with Wohnreich.
§10 Customer data protection
Customer data is used to process orders. Personal data is not passed on to third parties. Please also read the privacy policy.
§11 Retention of title
Wohnreich remains the owner of the goods until full payment has been made.
Wohnreich may make changes to the terms and conditions listed here at any time. Last change Rapperswil-Jona in February 2016